Shipping Policy

Update May 4, 2022 — Due to supply issues, please allow 21 days for shipment from your order date. 

All orders are processed following day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. As each item is made-to-order, please allow 10 business days to cut, sew and tailor each item and 4 days for courier shipping. All orders are shipped via DHL. Please note that once an item leaves our facility, it can be subject to shipping delays that are outside of our control. 

Shipping Rates and Estimates

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@onsloe.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

View our full return policy page.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@onsloe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@onsloe.com.