Return Policy
Last updated November 26, 2024
We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the day that the order was received. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, visit our Start a Return page. After receiving the label, place the item securely in its original packaging, and mail your return to the address listed on the return label.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Items marked as "Final Sale"
- Items discounted as "BFCM"
For defective or damaged products, please contact us at hello@onsloe.com to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: hello@onsloe.com