Last updated May 26, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the day that the order was received. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@onsloe.com to obtain a prepaid shipping return label. After receiving the label, place the item securely in its original packaging, and mail your return to the address listed on the return label.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

EXCEPTIONS    

The following items cannot be returned or exchanged:  

  • Embroidered, monogrammed and customized items cannot be returned.     

 For defective or damaged products, please contact us at hello@onsloe.com to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1-800-880-5516 or hello@onsloe.com